This Privacy Policy explains how juan36 collects, uses, stores, and protects the personal information of players and visitors to the juan36.co platform. We are committed to handling your data responsibly and transparently, in compliance with the Data Privacy Act of 2012 (Republic Act No. 10173) of the Philippines and applicable PAGCOR regulatory requirements.
For the purposes of this Privacy Policy, the data controller responsible for your personal information is juan36, operating the online gaming platform accessible at juan36.co. juan36 is a PAGCOR-compliant online casino and sports betting platform serving Filipino players across the Philippines, including Metro Manila, Cebu, Davao, Quezon City, and Makati.
This Privacy Policy applies to all personal data collected through the juan36 website, account registration process, payment transactions, customer support interactions, promotional activities, and any other service offered under the juan36.co domain.
By registering an account or using any part of the juan36 platform, you acknowledge that you have read and understood this Privacy Policy and consent to the collection and processing of your personal data as described herein.
juan36 collects personal data through different channels and at different stages of your interaction with the platform. The categories of data we collect include the following:
When you register a juan36 account, we collect:
Prior to processing your first withdrawal, juan36 is required to verify your identity. For this purpose, we collect:
When you make deposits or withdrawals, we collect:
juan36 does not store full credit or debit card numbers. Payment method tokenisation is handled by certified third-party payment processors.
When you contact the juan36 support team via live chat or email, we retain records of those communications, including the nature of your inquiry and the resolution provided. This data is used for quality assurance, dispute resolution, and regulatory compliance.
Note on Sensitive Data: juan36 does not intentionally collect sensitive personal information such as racial or ethnic origin, religious beliefs, or health data beyond what is minimally required for responsible gaming assessments. If you voluntarily disclose such information during a responsible gaming interaction, it is treated with the highest level of confidentiality.
juan36 processes your personal data for the following specific purposes:
| Purpose | Description |
|---|---|
| Account Management | Creating, maintaining, and securing your juan36 account; processing logins; managing account settings and preferences. |
| Age & Identity Verification | Verifying that you meet the mandatory 21+ age requirement and confirming your identity before processing withdrawals, in compliance with PAGCOR KYC requirements. |
| Payment Processing | Processing deposits and withdrawals via GCash, PayMaya, BPI, BDO, Metrobank, and other supported payment methods; maintaining transaction records for accounting and dispute resolution. |
| Regulatory Compliance | Complying with PAGCOR licensing requirements, Philippine anti-money laundering laws (AMLA), and the Data Privacy Act of 2012 (RA 10173). |
| Responsible Gaming | Monitoring gameplay patterns to identify potential problem gambling behaviour; administering self-exclusion requests and deposit/loss limit settings. |
| Fraud Prevention & Security | Detecting and preventing fraudulent transactions, multi-accounting, bonus abuse, money laundering, and unauthorised account access. |
| Customer Support | Responding to your inquiries, resolving disputes, and maintaining support interaction records. |
| Marketing Communications | Sending promotional offers, bonus notifications, and platform updates where you have provided consent. You may opt out at any time. |
| Platform Improvement | Analysing anonymised usage data to improve platform performance, game selection, user experience, and mobile optimisation. |
juan36 processes your personal data under the following legal bases as recognised under the Data Privacy Act of 2012 (Republic Act No. 10173) and applicable PAGCOR regulatory frameworks:
juan36 does not sell, rent, or trade your personal data to any third party for commercial purposes. We share your data only in the following limited circumstances:
We share data with third-party service providers who assist in operating the juan36 platform under contractual data processing agreements. These include payment processors (for GCash, PayMaya, BPI, BDO, Metrobank transactions), identity verification providers, cloud hosting infrastructure providers, and game software providers (such as Evolution Gaming, Pragmatic Play). All service providers are contractually bound to use your data solely for the purpose of providing their services to juan36 and to maintain appropriate security standards.
juan36 may be required to disclose personal data to PAGCOR, the Anti-Money Laundering Council (AMLC), law enforcement agencies, or courts of competent jurisdiction when required by applicable law, regulatory directive, or valid legal process.
In the event of a merger, acquisition, or sale of all or part of the juan36 business, player data may be transferred to the acquiring entity, subject to the same privacy protections described in this policy. Players will be notified of any such transfer.
We never sell your data. juan36 does not sell, rent, or broker your personal information to data brokers, advertising networks, or any third party for commercial gain.
The juan36 platform uses cookies and similar tracking technologies to ensure proper platform functionality, maintain your login session, and analyse aggregate usage patterns. The types of cookies used include:
You may manage cookie preferences through your browser settings. Note that disabling strictly necessary cookies may prevent certain platform features from functioning correctly.
juan36 retains your personal data for as long as necessary to fulfil the purposes for which it was collected, and to comply with our legal and regulatory obligations. Specific retention periods include:
Data that is no longer required for any legitimate purpose is securely deleted or anonymised.
juan36 implements industry-standard technical and organisational security measures to protect your personal data from unauthorised access, disclosure, alteration, or destruction. These measures include:
Notwithstanding the above, no system of data security is completely impenetrable. In the event of a data breach that poses a risk to your rights and freedoms, juan36 will notify affected players and the National Privacy Commission (NPC) within the timeframes required under the Data Privacy Act of 2012.
Under the Data Privacy Act of 2012 (RA 10173), you have the following rights with respect to your personal data held by juan36:
To exercise any of these rights, contact the juan36 Data Privacy Officer via the support channels described in Section 13. We will respond to all data rights requests within fifteen (15) working days.
The juan36 platform is strictly restricted to individuals who are 21 years of age or older, in compliance with PAGCOR regulations applicable to online gaming in the Philippines. juan36 does not knowingly collect personal data from individuals under 21 years of age. If we become aware that personal data has been submitted by a person under 21, we will immediately suspend the associated account, delete the data, and void any associated transactions.
If you have reason to believe that a minor has registered an account on the juan36 platform, please contact our support team immediately so that appropriate action can be taken.
The juan36 platform may contain references to or integrations with third-party services, including licensed game providers and payment processors. These third parties operate under their own privacy policies, and juan36 is not responsible for the data practices of those entities. We encourage you to review the privacy policies of any third-party service that processes your data in connection with your use of the juan36 platform.
juan36 reserves the right to update or modify this Privacy Policy at any time to reflect changes in our data processing practices, applicable law, or regulatory requirements. When material changes are made, we will notify registered players via email or via a prominent notice on the platform. The updated Privacy Policy will take effect on the date indicated at the top of this document. Continued use of the juan36 platform following the effective date of any update constitutes acceptance of the revised Privacy Policy.
We encourage you to review this Privacy Policy periodically to stay informed about how juan36 protects your personal data.
For any questions, concerns, or requests relating to this Privacy Policy or your personal data, please contact the juan36 Data Privacy Officer through the following channels:
We aim to acknowledge all data privacy inquiries within 48 hours and to provide a full response within fifteen (15) working days. For formal complaints regarding data processing, you may also contact the National Privacy Commission (NPC) of the Philippines through their official channels.
Six pillars of the juan36 data protection framework for Filipino players.
Every data transfer between your device and the juan36 platform is protected by the same encryption standard used by major Philippine banks — GCash, BPI, BDO included.
juan36 does not sell, broker, or trade your personal information to third parties for commercial purposes — ever. Your data is used only to operate your account and comply with regulations.
juan36 processes personal data in full compliance with the Philippines Data Privacy Act of 2012 (RA 10173) and PAGCOR regulatory requirements for licensed online gaming operations.
Access, correct, delete, or port your personal data at any time. juan36 responds to all data rights requests within 15 working days — no bureaucratic runaround.
juan36 only collects the data genuinely required to operate your account, verify your identity, and comply with gaming regulations — nothing beyond what is necessary for those specific purposes.
Third-party security audits and penetration tests are conducted regularly to ensure the juan36 platform maintains the highest standards of data security for all registered players.
Play at juan36 with confidence — your personal data is secured, your rights are respected, and your withdrawals go straight to your GCash wallet. 21+ only.
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