These Terms & Conditions govern your use of the juan36 platform, including all games, betting services, promotions, and account functions. Please read them carefully before registering or placing any bets. By creating a juan36 account, you agree to be bound by these terms in full.
These Terms & Conditions ("Terms") constitute a legally binding agreement between you ("Player," "User," "you") and juan36 ("we," "us," "the Platform," "juan36"), governing your access to and use of all services available at juan36.co, including but not limited to casino games, sports betting, bingo, slot games, and all related promotional activities.
By accessing the juan36 website, creating an account, making a deposit, or placing a wager, you confirm that you have read, understood, and agree to be bound by these Terms in their entirety, together with our Privacy Policy and Responsible Gaming Policy, which are incorporated herein by reference.
If you do not agree to any part of these Terms, you must not use the juan36 platform. juan36 reserves the right to amend these Terms at any time. Continued use of the platform following the posting of any amendments constitutes acceptance of those changes.
🔞 IMPORTANT: juan36 is strictly for players aged 21 (twenty-one) years or older. This requirement is non-negotiable and is mandated under Philippine gaming regulations administered by PAGCOR. Creating an account on behalf of a minor or allowing a minor to use your account is strictly prohibited and constitutes grounds for immediate account closure and forfeiture of funds.
To be eligible to register and use the juan36 platform, you must satisfy all of the following conditions:
juan36 is required to verify the age and identity of all players prior to processing the first withdrawal. You will be required to submit a valid, government-issued Philippine identification document (such as a PhilSys ID, SSS ID, UMID, Passport, or Driver's License) along with a clear selfie. Until verification is completed, withdrawal access will be restricted. juan36 reserves the right to suspend accounts pending completion of age verification at any time.
juan36 does not knowingly accept players from jurisdictions where online gambling is prohibited by local law. It is the sole responsibility of the player to ensure that their use of the juan36 platform complies with all laws applicable in their jurisdiction. juan36 accepts no liability for any breach of local laws by players.
Each player is permitted to maintain only one (1) registered account on the juan36 platform. Opening multiple accounts ("multi-accounting"), whether under the same or different details, is strictly prohibited. juan36 reserves the right to close all duplicate accounts, void any bonuses claimed, and withhold any winnings generated through duplicate accounts.
You must provide complete, accurate, and truthful information at the time of registration and must update your account details promptly if any information changes. Providing false information — including a false date of birth, false identity documents, or a false address — constitutes a material breach of these Terms and will result in account termination.
You are solely responsible for maintaining the confidentiality of your juan36 login credentials, including your username, password, and any two-factor authentication codes. juan36 will not be liable for any losses resulting from unauthorised access to your account caused by your failure to maintain the security of your credentials. If you suspect unauthorised access to your account, you must notify the juan36 support team immediately.
Security Reminder: juan36 support staff will never ask for your password. If you receive any communication requesting your password, treat it as fraudulent and report it immediately via live chat support.
Accounts registered on juan36 are personal and non-transferable. You may not sell, transfer, or assign your account or any entitlements (including bonuses, loyalty points, or wallet balances) to any third party.
Deposits to your juan36 wallet may be made using the payment methods made available on the platform from time to time, which currently include GCash, PayMaya, BPI, BDO, Metrobank, and cryptocurrency. All deposits are processed in Philippine Pesos (PHP) unless otherwise specified. Minimum and maximum deposit amounts are displayed at the time of transaction and are subject to change.
juan36 does not accept deposits from third-party accounts or payment methods not registered in your name. All funds deposited must originate from a payment method legally owned by the account holder.
Withdrawals are available to verified players whose accounts are in good standing. To request a withdrawal, the player must have completed all applicable KYC (Know Your Customer) verification steps. Withdrawals are processed to the same payment method used for deposit where technically possible. Juan36 aims to process withdrawal requests within the timeframes published on the platform, subject to verification status and the processing times of individual payment providers.
juan36 complies with applicable Philippine anti-money laundering laws and PAGCOR's AML requirements. We reserve the right to conduct enhanced due diligence on any account and to request supporting documentation for any deposit or withdrawal. Accounts suspected of being used for money laundering or any other illegal financial activity will be suspended, reported to relevant authorities, and funds held pending investigation.
An account that has had no login activity for a period of twelve (12) consecutive months may be classified as dormant. juan36 reserves the right to apply a monthly administrative fee to dormant account balances, as described in the dormant account policy displayed on the platform.
juan36 offers various bonuses, free spins, reload offers, and promotional incentives to eligible players. All bonuses are subject to the following general conditions unless otherwise stated in the specific promotion's terms:
All games available on the juan36 platform operate using certified Random Number Generator (RNG) technology or live dealer systems provided by licensed gaming software providers including, but not limited to, Evolution Gaming, Pragmatic Play, and Asia Gaming. The RNG systems and live dealer procedures are independently tested and certified by recognised third-party testing laboratories.
In the event of a technical error, malfunction, or disconnection during a game, the following applies:
All game results produced by the juan36 platform are final once confirmed by the system. Claims regarding incorrect results must be submitted to support within 30 days of the game session in question. juan36 will investigate all such claims but reserves the right to make final determinations based on available server-side game logs.
The following actions are strictly prohibited on the juan36 platform and will result in account suspension, termination, and potential legal action:
juan36 is committed to promoting responsible gaming and protecting vulnerable players. The following tools and measures are available to all registered juan36 players:
juan36 strongly encourages any player who believes their gambling may be causing harm to themselves or their family to use these tools and to seek assistance from the National Council on Problem Gambling Philippines or PAGCOR's Responsible Gaming program. Full details are available on our Responsible Gaming page.
All content on the juan36 platform — including but not limited to the brand name, logo, website design, game graphics, promotional materials, and written content — is the proprietary intellectual property of juan36 or its licensed content providers. You are granted a limited, non-exclusive, non-transferable licence to access and use the platform for personal gaming purposes only.
You may not reproduce, distribute, modify, create derivative works from, publicly display, or commercially exploit any content from the juan36 platform without our prior written consent. Unauthorised use of juan36 intellectual property will be subject to legal action.
To the maximum extent permitted by applicable law, juan36 shall not be liable for:
juan36's aggregate liability to any player in respect of any claim arising from use of the platform shall not exceed the total amount deposited by that player in the thirty (30) calendar days preceding the event giving rise to the claim.
Nothing in these Terms excludes or limits liability for death or personal injury caused by our negligence, fraud, or any other liability that cannot be excluded or limited under applicable Philippine law.
juan36 collects, processes, and stores personal data in accordance with our Privacy Policy, which is incorporated into these Terms by reference. By registering an account, you consent to the collection and processing of your personal data as described in the Privacy Policy. We do not sell your personal data to third parties. Your data is used to operate your account, verify your identity, process payments, and comply with our regulatory obligations.
For full details on how juan36 handles your personal information, please review the Privacy Policy.
juan36 reserves the right to suspend or terminate any account at any time, with or without notice, for any of the following reasons:
Upon termination for breach, any bonus funds and winnings derived from bonus play may be forfeited. Verified cash balances not subject to active wagering requirements will be returned to the player via their registered payment method, subject to completion of any outstanding verification.
These Terms shall be governed by and construed in accordance with the laws of the Philippines. Any dispute arising from or in connection with these Terms, your account, or your use of the juan36 platform shall first be referred to juan36's customer support team for resolution. If the dispute cannot be resolved informally within thirty (30) days, either party may escalate the matter to the appropriate regulatory body or competent courts of the Philippines.
PAGCOR-regulated matters relating to game fairness, licensing compliance, and player protection may be referred to PAGCOR's relevant division in accordance with their published complaint procedures.
juan36 reserves the right to amend these Terms at any time. When material changes are made, we will notify registered players by email or via a notice on the platform. The amended Terms will take effect on the date specified in the notice. Your continued use of the juan36 platform following the effective date of any amendment constitutes your acceptance of the updated Terms. If you do not agree to the amended Terms, you must stop using the platform and may request account closure.
If you have any questions, concerns, or complaints relating to these Terms & Conditions or your juan36 account, please contact our support team through the following channels:
Our support team aims to respond to all email inquiries within 24 hours. For urgent account matters, live chat within your account is the fastest resolution channel.
These commitments summarise what juan36 guarantees to every registered player on the platform.
Every juan36 game runs on independently certified RNG technology. The house edge is as published, every time. No manipulation, no exceptions.
Verified players receive their winnings fast — GCash and PayMaya withdrawals are processed within minutes. Your money is yours, and getting it should be straightforward.
Player funds are kept in segregated accounts and protected by bank-grade 256-bit SSL encryption. Your balance and personal data are never at risk from platform operations.
Wagering requirements and expiry dates for all juan36 bonuses are stated clearly in plain English — no buried conditions, no surprise restrictions when you try to withdraw.
Deposit limits, loss caps, cool-off periods, and self-exclusion are built into every juan36 account. Use them freely — no questions asked, no friction applied.
Disputes and account questions are handled around the clock by a Filipino-speaking support team that actually understands local context and payment methods.
Register in 2 minutes, deposit via GCash, and access 700+ games — all on a PAGCOR-compliant platform built for Filipino players. 21+ only.
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